Red Carpet Customer Care

You and your Porsche deserve the very best. To ensure these standards are met, we have the developed an eight-step service process called Red Carpet Customer Care.

Step I: Appointment

Courtesy and convenience is what you can expect every time you contact your Porsche service team. We present a variety of scheduling options and alternative transportation offers to meet your needs.

Step II: Preparation

In anticipation of your arrival our specialists shift into high gear to review all the details of your vehicle service needs so that your visit will go smoothly and efficiently.

Step III: Check-in

Our Red Carpet-trained professionals will be expecting your arrival with all your service requirements and arrangements ready for review. Whether you chose to wait or have pre-arranged transportation, you'll enjoy the warmth and hospitality of your Porsche Centre.

Step IV: Assignment

Our workshop will be ready to service your Porsche, with a service bay reserved, a technician assigned, and all necessary parts pre-ordered and awaiting your arrival.

Step V: Service

As part of our commitment, we will keep you updated at every step.

Step VI: Quality Control

We will verify that all services have been performed according to the latest factory standards and that your vehicle is washed and ready at the promised time.

Step VII: Delivery

When you arrive, our trained team will take the time to explain and answer any questions you may have about your invoice. We will gladly escort you to your Porsche that will be ready and waiting for you.

Step VIII: Follow-up

Continuous improvement is part of our philosophy at Porsche. That is why our service team will contact you within 48 hours of your visit to ensure that you are completely satisfied with your service experience. Should there be any outstanding issues, we will take appropriate action to address your concerns.

You can book your next service visit either online or by calling our Porsche appointment coordinator at 250-475-2415